Includes bibliographical references (p. 237-270) and index.
pt. 1. Leading the decision process. The leadership challenge -- Deciding how to decide -- pt. 2. Managing conflict. An absence of candor -- Stimulating the clash of ideas -- Keeping conflict constructive -- pt. 3. Building consensus. The dynamics of indecision -- Fair and legitimate process -- Reaching closure -- pt. 4. A new breed of take-charge leader. Leading with restraint.