عنوان

Developing emotional and social intelligence: exercises for leaders, individuals, and teams

English

Developing emotional and social intelligence: exercises for leaders, individuals, and teams

San Francisco

Pfeiffer

c2011

xvii, 254 p.; 24 cm

Pfeiffer essential resources for training and HR professionals

Includes bibliographical references )p.252( and index

Marcia Hughes, Amy Miller

1

Machine generated contents note: On the Web. -- Acknowledgments. -- Introduction. -- PART ONE: Developing Emotional and Social Intelligence with Individuals and Teams. -- Chapter 1 Getting the Most from This Resource. -- Chapter 2 Supporting Your ESI Work: Using Assessments. -- PART TWO: Exercises to Use in Developing Emotionally Intelligent. Leaders and Individuals, Organized in the Five Categories of the EISA. -- Chapter 3 Perceiving. -- 3.1 Emotional Congruence. -- 3.2 Emotions Bingo. -- 3.3 Acknowledging Ambivalence -- Chapter 4 Managing. -- 4.1 Success in Managing Emotions. -- 4.2 From Emotional Intensity to Curiosity. -- 4.3 The Essential Conversation. -- Chapter 5 Decision Making. -- 5.1 Emotions Inform Decisions. -- 5.2 Who's in Control--You or Your Impulses? Developing Self-Mastery. -- 5.3 Decision Making, Emotions, and Thinking Styles. -- Chapter 6 Achieving. -- 6.1 Emotional Well-Being. -- 6.2 Collaborating. -- 6.3 Aligning Your Power. -- Chapter 7 Influencing. -- 7.1 Be a Magnet. -- 7.2 Engaged Listening. -- 7.3 Achieve Your G.O.A.L. with Effective Feedback. -- PART THREE: Exercises to Build Emotionally Intelligent Teams, Organized in the Seven Categories of the TESI. -- Chapter 8 Team Identity. -- 8.1 Team Identity Scavenger Hunt. -- 8.2 Walk in My Shoes. -- 8.3 Building Team Values. -- Chapter 9 Team Motivation. -- 9.1 Success Through Being on Target. -- 9.2 Attitude Rules Motivation. -- 9.3 Focusing on Inspiration. -- Chapter 01 Team Emotional Awareness. -- 01.1 Name That Emotion. -- 01.2 Noticing Emotions. -- 01.3 Paying Attention to Us. -- Chapter 11 Team Communication. -- 11.1. Listening with the Ears of Your Heart. -- 11.2. Diversity Mania. -- 11.3. Turn Off Email! -- Chapter 21 Team Stress Tolerance. -- 21.1 Work and Play. -- 21.2 When the Internet Is Down. -- 21.3 Energizers and Stress Triggers. -- Chapter 31 Team Conflict Resolution. -- 31.1 SWOT Your Team Conflict. -- 31.2 Judging or Open-Minded? -- 31.3 To Confront or Not to Confront. -- Chapter 41 Positive Mood. -- 41.1 Cultural Fest. -- 41.2 Recognition Cubes. -- 41.3 Rounds of Appreciation. -- Conclusion. -- Appendix: Feelings Vocabulary. -- Resources. -- References. -- About the Authors

، Emotional intelligence

، Social intelligence

، Leadership

، Executive coaching

Hughes, Marcia M.

AU

AU Miller, Amy 1958-

TI

SE