عنوان
پدید آورنده
موضوع
رده
HF 5415.335 .J33 2009
HF
5415
.
335
.
J33
2009
کتابخانه
محل استقرار
Business process mapping :improving customer satisfaction
Hoboken, N.J.
John wiley & Sons
2009
xiii, 322 p.: illus, tables
Includes bibliographical references and index
J. Mike Jacka, Paulette J. Keller
1
What is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Map generation : an example -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RACI matrices -- Enterprise risk management and process mapping -- Where do we go from here?
، Consumer satisfaction
، Customer relations
، Reengineering )Management(
658
.
8/12658
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8/12
HF
5415
.
335
.
J33
2009
Jacka, J. Mike
AU
AU Keller, Paulette J
TI
