عنوان
پدید آورنده
موضوع
رده
HF5415.335 .J33 2009
HF5415
.
335
.
J33
2009
کتابخانه
محل استقرار
9780470444580
IR
13368
انگلیسی
IR
Business process mapping
[Book]
:improving customer satisfaction
/ J. Mike Jacka, Paulette J. Keller
2nd ed.
Hoboken, N.J.
: Wiley
, 2009.
xiii, 322 p. , ill. , 24 cm.
Language: انگلیسی
Print
Includes index.
Includes bibliographical references and index.
What is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Map generation : an example -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RACI matrices -- Enterprise risk management and process mapping -- Where do we go from here?
Consumer satisfaction
Customer relations
Reengineering (Management)
HF5415
.
335
.
J33
2009
Jacka, J. Mike.
Keller, Paulette J
ایران
old catalog
p
BL
1
a
Y
