عنوان
پدید آورنده
موضوع
رده
کتابخانه
محل استقرار
IR
۱۴۱۸ پ
فارسی
IR
تهیه نسخه فارسی پرسشنامه رضایت سنجی بیماران بر اساس مدل SERVQUAL
[پایان‌نامه]
Preparing Persian version of SERVQUAL model questionnaire for patient's satisfaction assessment
علوم بهزیستی و توانبخشی university of social welfare and rehabilitation))
، ۱۳۸۸
۱۰۷ص.
چاپی
کارشناسی ارشد
رفاه‌اجتماعی social welfare
علوم بهزیستی و توانبخشی university of social welfare and rehabilitation))
fThe surveys of quality analysis of services has accomplished with purpose of assurance of enjoyment of society from social welfare .The health has been included as a part of capital of human being sources of each society .Many of organizations specially service organizations proportionate to their commissions and goals has special approach to the subject of management and quality.The scale of SERVQUAL includes 22pairs components that half of them measure expected level of responder of a special service and the second half measure understood level of presented quality by special organization .The quality of the service has been measured by difference between grades of understood level and expected level of the service .Expect-perception =rift of service qualityThis research with regards to the importance of the issue of quality o
ba
Preparing Persian version of SERVQUAL model questionnaire for patient's satisfaction assessment
SERVQUAL
سروکوال
SERVQUAL
نوبهار، ستاره
Nobahahr, Setareh
ستاره فروزان، آمنه
رفیعی، حسن
ایران
دانشگاه علوم توان بخشی و سلامت اجتماعی
1418.pdf
محرمانه
محرمانه
14181.pdf
8318635
مرجع
متن
0
۸۱۴۱ پ
محل نگهداری: دانشگاه علوم بهزیستی و توانبخشی
نمایه‌سازی قبلی
چاپی-الکترونیکی
TF
1
a
Y
