عنوان

بررسی شکاف بین انتظار و ادراک مولفه‌های مدیریت کیفیت فراگیر در مراکز توانبخشی غیر دولتی تحت نظارت بهزیستی شهر گرگان از دیدگاه کارکنان با استفاده از رویکرد فازی در سال ۱۳۸۹-۱۳۹۰

IR

۳۸۸پ

فارسی

IR

بررسی شکاف بین انتظار و ادراک مولفه‌های مدیریت کیفیت فراگیر در مراکز توانبخشی غیر دولتی تحت نظارت بهزیستی شهر گرگان از دیدگاه کارکنان با استفاده از رویکرد فازی در سال ۱۳۸۹-۱۳۹۰

[پایان‌نامه]

gap between conception and expectation on Total Quality Management factor, study on staff of Gorgan `sprivate Rehabilitation Centers, and analyze with Fuzzy approach in2011 < A>

علوم بهزیستی وتوانبخشی university of social welfare and rehabilitation))

، ۱۳۹۰

ز،۱۳۸ص.

پیوست

چاپی

کارشناسی ارشد

مدیریت توانبخشی rehabilitation management

علوم بهزیستی وتوانبخشی university of social welfare and rehabilitation))

expectations. This survey results can help to manager to recognize weakness points for applying the quality Management system.Key words: Total Quality Management (TQM), gap, conception (present condition),expectation (optimum condition), fuzzy approach, Rehabilitation Centers بwelfare organizations, and analyzed this gap with fuzzy approach, in 2011.Method: This was a descriptive-analactic, cross sectional survey. Sampling was conducted by census approach. All staffs of Gorgan private welfare centers were 320 people. sampels number were based on objects.With exclude criteria 180 Person has selected, and after include criteria 81 people were remained as the sample. gap between conception and expectation of Total Quality Management factors were assessed by TQM questionnaire. It has used to similar study in Iran. The questionnaire was assessed 8 factors of TQM: Management commitment, Empowerment, Quality structure, Compensation system,Management style, Team work, Quality culture and Customer oriented. Validity of the questionnaire was verified with Lawshe's techniqueand the Reliability with (..= 0.932) was verified. SPSS, EXCEL, Spearman, Pearson Chi-Square, and fuzzy wilcoxen-Mann Whitney approach were used for statistical analysis.Result: Findings showed total fuzzy average of conception were (0.59, 0.71, 0.83) and total fuzzy average of expectation were (0.822, 0.923, 0.982). Total fuzzy average of expectation was more than total fuzzy average of conception. Compensation system Factor with fuzzyaverage of conception(0.45, 0.58, 0.72) and with fuzzy average of expectation (0.821, 0.923,0.981) showed the most gaps and Management commitment Factor with fuzzy average of conception (0.62, 0.74, 0.86) and with fuzzy average of expectation(0.814, 0.915, 0.976)showed the least gap.Conclusion: Results showed that there was significant gap between all factors of total quality management. It means that staffs mentioned present condition is lower than optimum condition and the organizations couldn't supply their staffs sبObjective: The aim of the study was to determine the gap between conception and expectation of total quality management factors in the private Gorgan

ba

gap between conception and expectation on Total Quality Management factor, study on staff of Gorgan `sprivate Rehabilitation Centers, and analyze with Fuzzy approach in2011 < A>

Total Quality Management

مدیریت کیفیت فراگیر

Total Quality Management

احمدی لیوانی، اعظم

Ahmadi Livani, Azam

حسینی، محمدعلی

ولی پورخطیر، محمد

ایران

دانشگاه علوم توان بخشی و سلامت اجتماعی

۳۸۸پ

388..pdf

محرمانه

محرمانه

3881.pdf

15363453

مرجع

متن

0

۸۸۳پایا

محل نگهداری: دانشگاه علوم بهزیستی و توانبخشی

نمایه‌سازی قبلی

چاپی-الکترونیکی

TF

1

a

Y