عنوان
پدید آورنده
موضوع
رده
658 .812 I48E 2010
658
.
812
I48E
2010
کتابخانه
محل استقرار
279716
انگلیسی
IR
Exceptional service, exceptional profit: the secrets of building a five-star customer service organization
[book]
/ Leonardo Inghilleri and Micah Solomon; foreword by Horst Schulze
New York
: American Management Association
، 2010
xvi, 170 p.
Includes bibliographical references and index
Customer services
Consumer satisfaction
Customer loyalty
658
.
812
I48E
2010
HF5415
.
5
.
I543
2010
Solomon, Micah
Inghilleri, Leonardo
creator
author
ایران
HF5415.5 .I543 2010
Previous cataloging
BL
1
Y
