عنوان

Say it right the first time

0071408614

IR

EB5482

انگلیسی

IR

Say it right the first time

[Electronic Resource]

/ by Loretta Malandro

New York

: McGraw-Hill,

, c2003.

xii, 289 p. 21 cm.

e

Includes index.

ng

accountability -- Harnessing the power of your words -- The key to the kingdom -- How to capture discretionary effort and build accountability -- Your power, your position, and its impact -- How to gain trust and create alignment -- Leadership deathtrap-the "need to be right" -- How it destroys your credibility and plummets morale -- Section II -- Your words and how they trigger action or reaction -- The black hole -- How to make your point so what you say is what they hear -- 15 irritating word habits -- How they trigger reaction and what to do about it -- The hidden side of emotions -- How to disarm anger and use conflict to your advantage -- When your words get you in trouble -- How to recover quickly and prevent a repeat performance -- Section III -- Your words and how they inspire or derail -- Talking straight responsibly -- How to be direct and handle people who are not -- Commitments with integrity -- How to replace casual promises with real ownership -- Holding people accountable -- How to demand the "best in performance" and get it -- Index to speaking accountably.

Section I. Your power and how it impacts people -- 100

Interpersonal communication

Oral communication

Malandro, Loretta A.

ایران

0071408614.pdf

محرمانه

محرمانه

0071408614.pdf

0

متن

old catalog

e

BL

1

a

Y