Includes bibliographical references (p. 163-165) and index
Why middle managers matter -- The conventional wisdom : hear no gap, see no gap -- For middle managers : the gap is real -- Behind the walls of the up-down company -- Knocking down the walls -- Challenging top managers to unleash the potential -- Forget about Peter and his principle -- Taking charge in the middle -- Epilogue: EMI two years later : the payoff of leading from the middle