عنوان
پدید آورنده
موضوع
رده
HD 31 .A46
HD
31
.
A46
کتابخانه
محل استقرار
Customer-driven operations: aligning quality tools and business processes for customer excellence
New York
McGraw-Hill
c2009
xiv, 272 p. : ill
Includes bibliographical references )p.257-261( and index
Christopher Ahoy
Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey
، Industrial management
، Production management
، Business logistics
، Customer relations
HD
31
.
A46
Ahoy, Christopher K.
AU
TI
