E-business in manufacturing: putting the Internet to work in the industrial enterprise
Research Triangle Park, NC
Instrumentation, Systems and Automation Society
c2002
xvi, 208 p. : ill
Includes bibliographical references )p. 195-197( and index
Shari L.S. Worthington, Walt Boyes
1. An introduction to e-business in the manufacturing industries: where we are, where we're going -- 2. E-business basics: tools of the trade --3. E-business basics: from customer relationship management to e-manufacturing -- 4. Security -- 5. Customer relationship management: crafting online customer care for the industrial markets -- 6. Managing the buy side: supply chain management and e-procurement -- 7. Customer service and support 8. E-manufacturing: tying the Internet to the factory floor -- 9. E-commerce technologies -- 01. The future of e-business in the industrial enterprise