Business process management and balanced scorecard
[Book]
:using processes as strategic drivers
/ Ralph F. Smith
Hoboken, N.J.
: J. Wiley & Sons
, 2007.
x, 227 p.
: ill.
Language: انگلیسی
Print
Includes index
A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.