:managing risks, optimizing performance, and measuring results
/ Michael D.S. Harris, David Herron, Stasia Iwanicki
Boca Raton, FL
: CRC Press,
, c2008.
xxvi, 266 p. , ill.
Language: انگلیسی
Print
Includes bibliographical references and index.
What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Who governs IT? -- What models should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do IT better? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business?.