عنوان
پدید آورنده
موضوع
رده
کتابخانه
محل استقرار
TLpq2352654368
انگلیسی
Latino Families in N-12 Catholic Education:
[Thesis]
Serpe, Valerie Therese
A Study of Customer Satisfaction
Cattaro, Gerald M.
Fordham University
2020
172
Ph.D.
Fordham University
2020
Despite U.S. Census data reporting rapid Latino population surges across the United States since 1970, the vast majority of Latino Catholics chose not to enroll in Catholic schools, raising a question of why Latinos did not choose, or value, the Catholic school experience for their children. The untapped source of Catholic school-aged children in the U.S. population spurred institutions of higher education to research best methods of outreach to and enrollment of Latino families into Catholic education. Despite outreach efforts, Latino enrollment in Catholic schools remained stagnant, with a fraction of potential Latino students choosing Catholic education. A gap in the literature pointed to the need for research and dialogue with Latino families, currently enrolled in Catholic schools, to better understand their needs. Through the use of a quantitative survey, this researcher gathered data from Latino families enrolled in one Catholic diocesan school system and measured levels of motivation and satisfaction regarding specific aspects of the Catholic school experience. Peter Drucker and his theory of organizational management framed the study, highlighting the importance of learning customer value if a business is to survive and thrive.
Catholic schools
Customer value
Drucker, Peter
Latino outreach
Latinos in Catholic education
Organizational management
Cattaro, Gerald M.
Serpe, Valerie Therese
مطالعه متن کتاب p
[Thesis]
276903
a
Y
