The Mediating Roles of Support at Work and Respectful Treatment
Galarza-García, Laura
University of Puerto Rico, Rio Piedras (Puerto Rico)
2019
77
Ph.D.
University of Puerto Rico, Rio Piedras (Puerto Rico)
2019
High turnover rates hinder workforce diversity in health care settings. Though research suggest that diversity climate predicts employee turnover intention, this dissertation sought out to examine the mediating roles of support at work and respectful treatment. Secondary data analyses were performed on 6,793 responses from a self-reported questionnaire conducted in a health care setting in the United States in 2016. Current findings suggest gender differences in respectful treatment and turnover intention, but not on diversity climate, nor support at work; but there were racial differences on all measures. Furthermore, this project's main hypothesis was supported: there is a significant negative relationship between diversity climate and turnover intention, mediated by support at work and respectful treatment linked together in a causal chain. While all possible pathways between diversity climate and turnover intention were found to be statistically significant; the integrated pathway has the advantage of providing evidence of two psychosocial mechanisms of influence. This helps us understand the social exchange process in greater detail. Current findings offer practical insights into what leaders can do to promote a climate of inclusion as an approach to decrease turnover intention.