Exploring Strategies Used by British International School Leaders to Improve Community Relationships in Least Developed Countries Using Emotional and Cultural Intelligence
[Thesis]
Manning, Christopher Ralph, Jr.
Burrington, Deborah
Colorado Technical University
2019
160
D.M.
Colorado Technical University
2019
One widely accepted concept of management is that the ability to form strong relationships with stakeholders has a direct impact on organizational performance (Daher, 2016). How this concept translates to the field of education reflects a school leaders' ability to form relationships with the school community and the impact of these relationships on student performance (Thijs & Fleischmann, 2015). The purpose of this qualitative, exploratory study was to examine the strategies implemented by British international school leaders to improve community relationships in least developed countries (LDCs) using emotional and cultural intelligence. The data for this study was collected through in-depth interviews with eight leaders who possess past or current experience of working as senior level leaders in British international schools located in countries designated as least developed (LDCs) by the United Nation Committee for Development Policy. Only eight nations hold the status of LDC and host schools that are members of the Council of British International Schools (COBIS); the eight countries are Bangladesh, Madagascar, Malawi, Myanmar, Sierra Leone, Uganda, Tanzania, and Zambia. The findings indicated that the leaders of British international schools used emotional and cultural intelligence to formulate their strategies for community relationship management. The main themes in the findings were associated with the challenges presented in LDCs, and the innovative strategies implemented by school leaders to address those challenges, such as local talent development, expatriate teacher conditioning, and integrating community voice.