عنوان
پدید آورنده
موضوع
رده
HF5415.5 .M66 2002eb
HF5415
.
5
.
M66
2002eb
کتابخانه
محل استقرار
0071387390
0071415688
6610300275
9780071387392
9780071415682
9786610300273
b800324
The ten demandments :
[Book]
rules to live by in the age of the demanding consumer /
Kelly Mooney with Laura Bergheim.
New York :
McGraw-Hill,
©2002.
1 online resource (xviii, 266 pages) :
illustrations
Includes index.
Copyright; contents; acknowledgments; preface; introduction; WELCOME TO THE AGE OF THE DEMANDING CONSUMER; THE TEN DEMANDMENTS IN A NUTSHELL; The First Demandment: earn my trust ; The Second Demandment: inspire me; The Third Demandment: make it easy; The Fourth Demandment: put me in charge; The Fifth Demandment: guide me; The Sixth Demandment: 24/7; The Seventh Demandment: get to know me; The Eighth Demandment: exceed my expectations; The Ninth Demandment: reward me; The Tenth Demandment: stay with me; Index.
0
"The Ten Demandments is a long-overdue shout from the mountaintops on behalf of the people who can make or break your company - your current and prospective customers. Learn what matters to them most through these ten straightforward directives for delivering a total customer experience that goes beyond the sum of its parts. A real-world roadmap for winning customers' hearts and earning and keeping their loyalty, The Ten Demandments is the ultimate guide to satisfying today's newly demanding consumer."--Jacket.
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
OverDrive, Inc.
OverDrive, Inc.
4D3B1B92-FA38-4319-8471-2F59DD5C09DE
Ten demandments.
0071387390
Consumer satisfaction.
Customer loyalty.
Customer relations.
Customer services.
BUSINESS & ECONOMICS-- Customer Relations.
Consumer satisfaction.
Customer loyalty.
Customer relations.
Customer services.
BUS-- 018000
658
.
8/12
21
HF5415
.
5
.
M66
2002eb
Mooney, Kelly.
Bergheim, Laura,1962-
20201207124123.0
pn
مطالعه متن کتاب [Book]
Y
