عنوان
پدید آورنده
موضوع
رده
HF5415.5 .W449 2010eb
HF5415
.
5
.
W449
2010eb
کتابخانه
محل استقرار
0749459972
0749459980
0749460431
1282697420
9780749459970
9780749459987
9780749460433
9781282697423
b800174
Effective customer care /
[Book]
Pat Wellington.
Philadelphia :
Kogan Page,
©2010.
1 online resource (xiv, 130 pages) :
illustrations
Creating success
The fundamentals of customer care -- Getting to know your customer's needs and requirements -- Creating the environment for customer care to flourish -- Effective communication with customers and colleagues -- Breaking down inter-team and inter-departmental barriers -- Complaints, problem solving and quality improvement -- Building long-term customer relationships -- Finally, finally.
0
Effective Customer Care shows readers how to use research to understand what customers actually want, not what one might assume they want. It gives tips on how to hold onto customers and gain market share, how to motivate team members to offer value-added service to customers, how to improve the level of service offered, how to build long term relationships with customers and suppliers.
MIL
OverDrive, Inc.
269742
BCB17F3C-2A07-4155-BA8C-86796C346D77
Effective customer care.
9780749459970
Customer relations, Case studies.
Customer relations.
Customer services, Case studies.
Customer services.
BUSINESS & ECONOMICS-- Customer Relations.
Customer relations.
Customer services.
BUS-- 018000
KJM, KJS,
658
.
8/12
22
HF5415
.
5
.
W449
2010eb
Wellington, Patricia.
20201207123323.0
pn
مطالعه متن کتاب [Book]
Y
