Includes bibliographical references (pages 297-303) and index.
The crisis -- Conflict resolution: a field in crisis -- The rejection of conflict resolution -- The use (and misuse) of mediation -- Ten beliefs that get in our way -- Conflict resolution and society -- From resolution to engagement -- The power of engagement -- The conflict specialist -- Embracing advocacy -- Redefining conflict resolution.
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In this thought-provoking, passionately written book, Bernard Mayer--an internationally acclaimed leader in the field--dares practitioners to ask the hard questions about alternative dispute resolution. What's wrong with conflict resolution? Why aren't more individuals and organizations using conflict resolution when they have a problem? Why doesn't the public know more about it? What are the limits of conflict resolution? When does conflict resolution work and when does it not? Offering a committed practitioner's critique of the profession of mediation, arbitration, and alternative dispute res.