Includes bibliographical references (pages 134-139) and index.
Book Cover; Title; Contents; Editor's introduction; WHAT IS ASSERTION?; THEORETICAL ASPECTS OF ASSERTION TRAINING; ASSERTION AND ALTERNATIVE BEHAVIOURS: MANAGING CHANGE; ASSERTION IN THE WORK-PLACE; USING ANGER CREATIVELY; MAKING REQUESTS; SAYING 'YES' AND SAYING 'NO'; DEALING WITH CRITICISM; VERBAL COMMUNICATION; NON-VERBAL COMMUNICATION; THE ASSERTION TRAINING GROUP; CONCLUSION: HOW TO BE WHO YOU REALLY ARE; Notes on the exercises; References and further reading; Index.
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Shows how assertion techniques can be used to enhance your daily life and to improve effectiveness both personally and professionally. Examples and exercises help you to assess and improve your own assertion skills.