Includes bibliographical references (pages 201-220) and index.
Scope, causes, and consequences of electronic government -- Bureaucratic, fiscal, and political contexts -- The content of American government websites -- Explaining e-government performance -- The case of online tax filing -- Public outreach and responsiveness -- Citizen use of e-government -- Trust and confidence e-government -- Global e-government -- Democratization and technological change.
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"Darrell M. West discusses how new technology is altering governmental performance, the political process, and democracy itself by improving government responsiveness and increasing information available to citizens. This book outlines the variety of factors that have restricted the ability of policymakers to make effective use of new technology. Although digital government offers the potential for revolutionary change, social, political, and economic forces constrain the scope of transformation and prevent government officials from realizing the full benefits of interactive technology."--Jacket.
Administrative agencies-- United States-- Data processing-- Evaluation.
Democracy.
Internet in public administration-- United States.
Political participation-- United States-- Computer network resources.
Démocratie.
Internet dans l'administration publique-- États-Unis.