عنوان
پدید آورنده
موضوع
رده
HD99993.U53 W65 2004eb
HD99993
.
U53
W65
2004eb
کتابخانه
محل استقرار
1617220345
1617220361
9781617220340
9781617220364
1879651440
9781879651449
b787981
Funeral home customer service A-Z :
[Book]
creating exceptional experiences for today's families /
Alan D. Wolfelt.
Fort Collins, Colo. :
Companion Press,
©2004.
1 online resource (236 pages) :
illustrations
Cover; Copyright Page; Contents; Part One; Preface; Chapter One: Boiled Frogs and Other Phenomena; Chapter Two: The New Customer: Boomers and Beyond; Chapter Three: It's the Experience that Counts; Part Two; A; B; C; D; E; F; G; H; I; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z; Back.
0
Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.
OverDrive, Inc.
9EEC88E0-3434-4D49-BB59-E0AE5F4A9F1F
Funeral home customer service A-Z.
9781879651449
Funeral home customer service A to Z
Customer service A-Z
Undertakers and undertaking-- Customer services-- United States.
Undertakers and undertaking-- United States.
BUSINESS & ECONOMICS-- Customer Relations.
POLITICAL SCIENCE-- Public Policy-- Environmental Policy.
SCIENCE-- Environmental Science (see also Chemistry-- Environmental)
Undertakers and undertaking.
United States.
7
POL-- 044000
SCI-- 026000
363
.
75/068
22
HD99993
.
U53
W65
2004eb
Wolfelt, Alan.
20201207013721.0
pn
مطالعه متن کتاب [Book]
Y
