عنوان

Outstanding! :

0399156402

9780399156403

b786483

Outstanding! :

[Book]

47 ways to make your organization exceptional /

John G. Miller.

New York :

G.P. Putnam's Sons,

©2010.

xiv, 206 pages ;

22 cm

Be fast -- Be humble -- Keep the mission "top of mind" -- Get actions in line with values -- See everyone as customer -- Fight the fat-in good times and bad -- Give people tools, not slogans -- Make meetings meaningful -- Speak up -- Set the cultural tone -- Don't speak in code -- Value ideas over politics -- Forgive mistakes -- Compete with competitors, not each other -- Do what you promise -- Hire character -- Believe or leave -- Make no excuses -- Celebrate -- Be flexible: put people before politics -- Succeed with what you have -- Work -- Remember, people want to win -- Never forget who pays the bills -- Manage -- Stand behind your stuff -- Develop managers -- Let every player count -- Speak well: make the right impression -- Choose to change -- Have the right people make the right decisions -- Elevate the conversation -- Fire customers (if necessary) -- Train -- Encourage one another -- Listen in all directions -- Coach, moment to moment -- Be coachable -- Someone needs to be the boss -- Seek no culprits -- Skip the vision thing -- Treat vendors like people -- Stay alarmed -- Tend to the little things -- Put performance before titles -- Don't stagnate: turnover can be a good thing -- Try! risk! grow! -- Be outstanding -- The story behind the story.

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The bestselling author of "QBQ!" shows how anyone can use the unlimited potential of accountability to create an outstanding organization. Miller's newest book offers practical ideas for creating a distinguished group with which customers will want to work.

Forty-seven ways to make your organization exceptional

47 ways to make your organization exceptional

Customer services.

Organizational change.

Organizational effectiveness.

Customer services.

Organizational change.

Organizational effectiveness.

Miller, John G.,1958-

20201207001547.0

[Book]

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