Revised edition of: How to become a better negotiator / James G. Patterson. 1996.
Includes bibliographical references (page 93) and index.
Preface; Chapter 1 Win-Lose or Win-Win; Chapter 2 Three Indispensable Concepts; Chapter 3 Communication Styles; Chapter 4 Listening as a Primary Negotiating Skill; Chapter 5 Managing Conflict; Chapter 6 The Importance of Assertiveness; Chapter 7 Prepare to Negotiate; Chapter 8 Doing the Deal; Chapter 9 Common Pitfalls; Selected Readings; Index.
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A fast, powerful guide to getting what you want every time.