Ch. 1. Setting the stage -- Ch. 2. Making the move: e-business infrastructure -- Ch. 3. Adopting a B2B model -- Ch. 4. The E-tailers -- Ch. 5. The partners: outsourcing the tech -- Ch. 6. Shipping -- Ch. 7. Logistics and/or fulfillment models -- Ch. 8. Strategizing and planning for an LFMS -- Ch. 9. Fulfillment: in-house or outsource? -- Ch. 10. Exploiting logistics and fulfillment technology -- Ch. 11. It's all about the customer -- Ch. 12. The 3Rs go global.