An intelligent agent-based cooperative information processing model / Li Yao, Weiming Zhang -- Knowledge-based personalization / Tamara Babaian -- Customizing digital storefronts using the knowledge-based approach / Fiona Y. Chan, William K. Cheung -- Managing process compliance / Larry Y.C. Cheung, Paul W.H. Chung, Ray J. Dawson -- Integrating the end user into infrastructure systems : a customer centric approach to the design and function of intelligent transportation systems / Thomas A. Horan -- Implementing the shared event paradigm : architecture, issues and lessons learned / Dirk Trossen, Erik Molenaar -- The effect of training set distributions for supervised learning artificial neural networks on classification accuracy / Steven Walczak, Irena Yegorova, Bruce H. Andrews -- Executive information systems use in organisational contexts : an explanatory user behaviour testing / George Ditsa -- Culture and anonymity in GSS meetings / Moez Limayem, Mohamed Khalifa, John Coombes -- Asynchronous and distributed multi-criteria decision making using a web-based group support system / Sajjad Zahir, Brian Dobing -- Activity theory as a theoretical foundation for information systems research / George Ditsa -- Publishing model for web applications : a user-centered approach / Roberto Paiano, Leonardo Mangia, Vito Perrone -- LEZI : a video based tool for distance learning / Mario A. Bochicchio, Nicola Fiore -- Electronic journalism in Peru / Antonio Díaz, Martín Santana -- An integrated network management framework using CORBA, mobile agents and web-based technologies / Dongming Cui, Jairo A. Gutiérrez.