developing effective leadership through managerial accountability /
Brian Dive.
Philadelphia :
Kogan Page,
2008.
1 online resource (xi, 260 pages) :
illustrations
Includes bibliographical references (pages 248-253) and index.
Cover -- Copyright -- Contents -- Foreword -- Acknowledgements -- Introduction -- Part 1 -- Chapter 1 Accountable for success -- Held to account -- what does it mean? -- Accountability, organization design and effective leadership -- Accountability: what does it mean? -- Why is accountability important? -- The link to authority -- Teams and shared accountability -- What is management accountability? -- The 10 key management accountabilities -- Personal fulfilment on the front line -- The Accountable Leader Chapter 1: Key points -- Chapter 2 Organizing for accountability -- Hierarchy: the response to increasing complexity -- The importance of a sound organizational platform -- What makes for an accountable organization in which leaders are held to account? -- The importance of organizations being 'in flow' -- The Accountable Leader Chapter 2: Key points -- Chapter 3 Leaders and leadership development -- The Napoleon syndrome -- Leadership versus management: a barren dichotomy -- A key distinction -- What is meant by leadership? -- The issue of talent -- Leadership pipeline -- what pipeline? -- Leadership development in the organization -- Job evaluation: status, grades and ranks3 -- Self-actualization -- The Accountable Leader Chapter 3: Key points -- Chapter 4 Holding leaders to account: leadership by design -- The DMA Solution Set -- What is Decision Making Accountability? -- The importance of conceptual integration -- The link to business strategy -- Management layers and work levels -- The Seven Elements of DMA -- The Accountable Leader Chapter 4: Key points -- Part 2 -- Chapter 5 Held to account at the front line -- On the level -- At the sharp end -- The Seven Elements at the front line -- Challenges at the front line -- The supervisory role in the first level of accountability -- Support roles and their link to authority -- The supervisory challenge at the front line: a 'spanner in the works'? -- Spans of control -- The well-organized customer service front line -- Warning signs: typical issues resulting from multiple tiers of front-line supervision -- Possible next steps -- The Accountable Leader Chapter 5: Key points -- Chapter 6 Managing the front line -- A rule of thumb: organize for value -- The Seven Elements at the second level of accountability -- Implications for management -- The problem with professionals -- Attention: spans -- Key steps to define the optimum span of control -- The span of control questions -- The advantages and shortcomings of narrow and wide spans -- Layers: redressing the balance -- The Accountable Leader Chapter 6: Key points -- Chapter 7 Managing the managers -- The essence of Level 3 accountability -- Issues at Level 3 -- The business unit -- Automation -- Organization design problems at Level 3 -- How it works in practice: a Work Level 3 case study -- Dwell-time at Level 3 -- The Accountable Leader Chapter 7: Key points -- Chapter 8 Managing on a global stage -- Strategic accountability -- When is a regional headquarters justified? -- What does the CHQ do? -- Reporting links -- The Accountable Leader Chapter 8: Key points -- Part 3 -- Chapter 9 Organizational design accountability and leadership in practice -- Leadership development schemes and why they fail -- Organization desi.
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The Accountable Leader is centred around three themes - leadership, accountability and organizational structure, and explores what it means for managers to be held to account at all levels in an organization. It will show that most leadership related problems arise from the ineffectiveness of organisational structures that lack accountable jobs. Complete with case study material and international examples, The Accountable Leader brings home the importance of accountability as the necessary and robust platform for the assessment of potential leaders and leadership development - and demonstrates.