how to survive and thrive with really difficult people /
Mike Leibling.
Philadelphia :
Kogan Page Ltd.,
2009.
1 online resource (xiv, 176 pages)
Includes index.
Copyright; Table of contents; Preface; Acknowledgements; Introduction; Part 1 First things first: The Ten Essential Survival Strategies for Keeping Cool in the Heat of Battle; 1 Essential Survival Strategy 1: Communicate Extra Calmly and Clearly; 2 Essential Survival Strategy 2: Keep Things Real and in Perspective; 3 Essential Survival Strategy 3: Don't Feel Pressured into Acting too Soon; 4 Essential Survival Strategy 4: Stop Feeling There are No Choices; 5 Essential Survival Strategy 5:Don't Let the 'Enemy' Dwell on your Mind.
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Working with the Enemy describes survival strategies for working with 15 very difficult personality types.€ It shows how to take control of an "enemy" situation and turn it around.€ The book clarifies what makes these "enemies" so difficult, and it shows how to deal with them and prevent future difficult situations.