Foundations and trends in technology, information and operations management ;
1:3 (2005)
Includes bibliographical references.
Abstract -- Introduction -- A short history of the discipline of OM -- Behavioral economics and behavioral operations -- Behavioral operations: an attempt of a definition -- On the complementary roles of modeling and experiments -- Individual decision-making biases -- Reference dependence and prospect theory -- Immediacy, salience, and hyperbolic discounting -- Ambiguity and complexity effects -- Regret theory -- Heuristics and biases -- Emotions and the affect heuristic -- Social preferences -- Are our decisions influenced by emotions? -- Status -- Reciprocity and relationships -- Group identity -- Motivation and group performance -- Fair process -- Further research avenues: behavioral OM models of culture -- A definition of culture and its effect on human groups -- Modeling culture -- Micro-models of culture for behavioral OM -- References -- Updates.
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Behavioral Operations Management investigates new developments around behavioral components -- "people issues"--In operations management (OM). While these "people issues" are not new, OM has not dealt with them in a serious or consistent manner until the last 10 years or so. What is new is the emergence of a set of methods and structured areas of study that allow researchers to study these issues within the OM paradigm. The authors provide a definition of Behavioral OM and survey a number of relevant behavioral issues and their applications to the existing OM research. Finally, the authors propose that culture studies in OM may represent a promising direction of future behavioral OM research.