Contract planning, structuring and negotiating -- Selecting a supplier -- Public procurement -- Services and service level agreements -- Business assets : premises and equipment -- Human resources -- Software -- Costs and charges -- Management liaison and review -- Allowing for change -- Confidentiality, data protection and security -- Contract duration, termination and transition management -- Redressing fault and failure -- Offshore outsourcing.
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Whether you are a supplier or a customer, it is vital to have a properly negotiated formal contract if you are entering into an outsourcing arrangement. A good contract needs careful planning and this book provides a comprehensive guide to the whole process. Well-planned and well-structured outsourcing arrangements, by well-informed and well-advised customers, are far more likely to work for both customer and supplier alike and Outsourcing IT: Planning, Contracting, Managing and the Law is the perfect place to start.