Includes bibliographical references (pages 107-108).
Ch. 1. Helping -- Ch. 2. Developing helping skills -- Ch. 3. A useful model -- Ch. 4. Attending and contacting -- Ch. 5. Getting started -- Ch. 6. Listening -- Ch. 7. Responding empathetically -- Ch. 8. Empathy: going deeper -- Ch. 9. Increasing self-awareness -- Ch. 10. Genuineness and respect -- Ch. 11. Concreteness and immediacy -- Ch. 12. Summarising and confrontation.
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This useful resource aims to develop the essential skills involved in counselling, helping situations and interviews. In each chapter, the important skills are defined and illustrated and numerous exercises are provided to help ensure skill building through practice.