how to build your minimum wage workforce into a high-performance, customer-focused team : lessons from Domino's Pizza, where deliverymen become millionaires /
Domino's Pizza, New York City : coaching frontline workers to succeed in the world's toughest pizza market -- Don't hire warm bodies, hire warm people! -- Recent immigrants have much to offer -- Teach philosophy and opportunity first -- Next, teach customer service -- Create a common language of incentives -- Teach the benefits of honesty, hard work, loyalty, teamwork, and trust -- Connect on a personal level : show respect, appreciation, and support -- Make the rules for promotion public, and put the bottom 10 percent of your employees "on notice" -- How to give feedback and conduct performance appraisals -- Sample philosophy/vision statements, training tools, forms, and more.