Includes bibliographical references (pages 275-294) and index.
Cover -- Also available from Taylor & Francis -- Communication in Construction Teams -- Contents -- Preface -- 1 The social life of construction projects -- Communication -- The construction team -- Interaction during construction projects -- Researching communication during live projects -- Further reading -- 2 Construction communication research -- Group development within the temporary project team -- Communicating to achieve project objectives -- Construction communication research -- Professional engagement and procurement -- Construction meetings -- Misunderstandings and conflict: The nature of interaction -- 3 Group interaction research -- Multidisciplinary groups and organisational communication -- Group development and group norms -- Bales' interaction process analysis -- 4 Group participation and interaction -- Leadership and participation -- Task and relational interaction -- Social influence and persuasion -- Group performance and outcomes -- Summary -- 5 Collecting communication data from construction projects -- Observing interaction -- Quantitative observation with qualitative explanation -- Clarifying, classifying and coding communication acts -- Preliminary testing of data collection methods -- Testing Bales' IPA: The pilot study -- Research method -- Use of the IPA method -- Data processing and analysis -- Coding and analysing Bales' IPA -- 6 Interaction data from construction meetings -- Results: Case study 1 -- Results: Case study 2 -- Results: Case study 3 -- Results: Case study 4 -- Results: Case study 5 -- Results: Case study 6 -- Results: Case study 7 -- Results: Case study 8 -- Results: Case study 9 -- Results: Case study 10 -- Summary of observations -- 7 Team interaction characteristics -- Interaction norms of construction progress meetings -- Comparison of findings with previous studies -- Discussion of team interaction characteristics -- Summary -- 8 Successful and unsuccessful project outcomes -- Different levels of interaction analysis -- Socio-emotional and task-based interaction -- Positive and negative socio-emotional interaction -- Analysis of Bales' 12 categories -- Successful and unsuccessful project outcomes: Relationships between categories -- Contractor's representatives and interpersonal interaction -- Summary -- 9 Discussion of the findings -- Participation in site-based progress meetings -- Differences between interaction in successful and unsuccessful projects -- Interaction of contractor's representatives -- 10 Conclusions and recommendations -- Typical management and design team meeting interaction -- Conclusion: Hypothesis 1 -- Conclusion: Hypothesis 2 -- Limitations and recommendations -- Revaluing communication in construction teams -- Communication as a critical success factor -- Recommended reading -- Appendix 1 Definition of communication acts attributed to Bales' IPA categories -- Guidance on attributing communicatio.
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Provides a comprehensive overview of the literature on interpersonal communication and delivers a critical review of various research methods previously used in and outside the construction management field. This text investigates the link between successful projects and the effectiveness of communication.