Get ready to be a faultless facilitator and team leader -- Groups, teams, leadership, facilitation, and training -- General information on teams -- Roles : facilitator, team leader, recorder, team members, process observer, and others -- Planning for a successful team -- Getting the team launched -- Mastering the art of facilitation -- Making decisions -- Methods for tackling problems -- A systematic approach to problem solving -- Process improvement -- Supporting facilitation with visual aids -- Keeping people informed -- Evaluating your team's progress -- Celebrate and end your team's experience -- Now you are ready to faciliate!