Includes bibliographical references (pages 233-235) and index.
Introduction : citizen brands in a consumer democracy -- Evolve from consumers to people -- Evolve from honesty to trust -- Evolve from product to experience -- Evolve from quality to preference -- Evolve from notoriety to aspiration -- Evolve from identity to personality -- Evolve from function to feel -- Evolve from ubiquity to presence -- Evolve from communication to dialogue -- Evolve from service to relationship -- Conclusion : a final note on citizen brandship.
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OverDrive, Inc.
87363C8A-3E1B-4116-885A-690DCD978B05
Citizen brand.
158115240X
Ten commandments for transforming brands in a consumer democracy
10 commandments for transforming brands in a consumer democracy