cutting-edge strategies for finding and keeping the best customers /
edited by Andrew R. Thomas [and others].
Westport, Conn. :
Praeger Publishers,
2007.
1 online resource (xiv, 218 pages) :
illustrations
Includes bibliographical references (pages 195-199) and index.
What is direct marketing? / Andrew R. Thomas and Karen Nelsen -- Customer analysis : the right behaviors / Deborah L. Owens and William J. Hauser -- Environmental analysis : identifying internal capabilities and external opportunities / Dan Rose -- Competitor analysis : assessing competitive formats and strategies / Linda M. Foley -- Data mining and profiling : the right information / Annemarie Scarisbrick-Hauser -- Target marketing / Deborah L. Owens and Cathy L. Martin -- Differentiating and positioning : formulating and implementing the right strategies / Dale M. Lewison -- Unique value proposition : developing and implementing the right offer / Dale M. Lewison and Mark Collins -- Creative marketing communications : creating and delivering the right message / William J. Hauser -- Direct marketing channels : selecting and employing the right media / Bruce D. Keillor -- Fulfillment and service : meeting and exceeding the customer's expectations / Ann Daher Fleming and Linda M. Foley -- Measurement and assessment : analyzing and interpreting performance results / Ann Daher Fleming and Linda M. Foley -- Adaptation and innovation / Linda M. Foley -- Ethics and professionalism / Steven Brubaker and Timothy J. Wilkinson.
0
Greenwood eBooks
Direct marketing in action.
9780275992231
Consumer behavior.
Direct marketing.
Marketing-- Management.
Target marketing.
BUSINESS & ECONOMICS-- E-Commerce-- Internet Marketing.