1. The knowledge base of social work: theoretical, factual and practice knowledge -- 2. Social work skills, interventions and practice effectiveness -- 3. Understanding human beings -- 4. Communication, listening and assessment skills -- 5. Basic interviewing skills -- 6. Providing help, direction and guidance -- 7. Empowerment, negotiation and partnership skills -- 8. Professional competence and accountability -- Conclusion -- Appendix 1. Behaviourist approaches -- Appendix 2. Cognitive approaches -- Appendix 3. Crisis intervention -- Appendix 4. Person/client-centred approaches -- Appendix 5. Psychosocial approaches -- Appendix 6. Task-centred approaches -- Appendix 7. Ecological perspectives in social work -- Appendix 8. Feminist perspectives in social work -- Appendix 9. Radical/progressive/activist perspectives in social work -- Appendix 10. Stages of change (or cycle of change) -- Appendix 11. National Occupational Standards on the knowledge base of social work.
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Written by an experienced academic-practitioner, the new edition of this best-selling text is updated to include the current educational, policy and practice context of social work.