عنوان

Service innovation :

1281865915

1848161301

6611865918

9781281865915

9781848161306

9786611865917

1860943675

9781860943676

b750008

Service innovation :

[Book]

organizational responses to technological opportunities & market imperatives /

editors, Joe Tidd, Frank M. Hull.

London :

Imperial College Press,

©2003.

1 online resource (xiv, 437 pages) :

illustrations.

Series on technology management ;

v. 9

Includes bibliographical references (pages 391-427) and index.

Managing service innovation : variations of best practice / Joe Tidd and Frank M. Hull -- Organizing innovation in services / Patrick Vermeulen and Wietze Van Der Aa -- Getting "customer lock on" through innovation in services / Sandra Vandermerwe -- Services and the knowledge-based economy / Ian Miles -- Service innovation : aiming to win / Tony Clayton -- The organization of new service development in the USA and UK / Frank M. Hull and Joe Tidd -- Effects of innovation in standardised, customised, and bespoke services : evidence from Germany / Christiane Hipp -- Innovation in healthcare delivery / D. Jane Bower -- Product development in financial services : picking the right leader for success / Evangelia Chortatsiani -- Of barnacles and banking : innovation in financial services / Paul Nightingale -- Innovation in design, engineering, and project management services / David M. Gann and Ammon J. Salter -- Are firms moving "downstream" into high-value services? / Andrew C. Davies -- A composite framework of product development and delivery effectiveness in services / Frank M. Hull and Joe Tidd -- Product development in service enterprises : case studies of good practice / Frank M. Hull.

0

In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is.

Service innovation.

9781860943676

Organizational responses to technological opportunities & market imperatives

Customer services-- Technological innovations.

Service industries-- Technological innovations.

BUSINESS & ECONOMICS-- Industries-- General.

Customer services-- Technological innovations.

Dienstensector.

Management.

Service industries-- Technological innovations.

Vernieuwing.

BUS-- 070000

Hull, Frank.

Tidd, Joseph,1960-

20201204095032.0

pn

[Book]

Y