Introduction -- The fragmented state of performance management -- The structural bias against performance management -- The elements of effective performance management -- Align the organization -- Align individuals -- Measure organizational performance -- Measure individual performance -- Reward individual performance -- Report organizational performance -- Report individual performance -- Analyze organizational performance -- Analyze individual performance -- Action plan for becoming performance driven -- Critical success factors -- Conclusion.
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"Mark A. Stiffler draws from his vast experience to equip you with ideas that work in the real world and are supported by real-world examples. He uses case studies and examples of what it takes to build a successful organization to show you how to apply the building blocks of performance management to improve your organization's performance."--Jacket.