One life, many roles : enhancing effectiveness / Amitabh Jha -- Our unique qualities : strengthening self-concept / Rekha Bharadwaj -- Imaginary objects : creating awareness of nonverbal communication / Robert Alan Black -- Speak up : building confidence / TeAundra R. McCullough -- Respect is a bridge : using effective communication / Deborah Spring Laurel -- The caterer : understanding the negotiation process / Parth Sarathi -- Ore wars : deciding on tactics / Noam Ebner -- Meeting of the minds : creating interaction and appreciating diversity / Cher Holton -- Brown paper bag : shaking it up / Gerald A. Goik -- I wanna be ... : getting past awkward introductions / Karen M. Reed -- Leadership : discovering the dangers of false perceptions and self-deception / Dennis E. Gilbert -- Leader style effects : communicating chaos in a box / Leah Omilion -- Managing talent : using EI to retain talent / Charlotte S. Waisman and Linda M. Bedinger -- Pitching change : learning how to manage it / Carol E. Willett -- Case studies activity frame / Halelly Azulay -- Burrs in the saddle : a way to create workshop dialogue / M.K. Key -- Five (minus four) easy pieces / Richard T. Whelan -- Behavioral styles inventory (BSI) / Sushama Khanna -- Building community in the corporate arena / Lindsey M. Hill -- Daily leadership "best practices" assessment / Stephen G. Haines -- Leadership style appropriateness instrument (LSAI) / Surabhi Purohit -- Body language : creating congruence when presenting / Linda Talley -- Ensuring training effectiveness : priming the participants / Mohandas Nair -- Using trust to achieve workplace success / Robert W. Lucas -- Analysis in the age of distance learning / Nancy B. Hastings -- Systems thinking : 'best practices" research on the DNA of successful organizations / Stephen G. Haines -- Just-right challenges : the secret to effective training / Michael Doctoroff -- Informal learning and the case to formally design it / Allison A.S. Wimms and Zane L. Berge -- The situational training methods model : selecting appropriate training styles / Jean Barbazette -- Evaluating the effectiveness of sexual-harassment-prevention training : a case study / Michael Moskowitz -- Beyond ROI : to boldly go where no training evaluation has gone before / Ajay Pangarkar and Teresa Kirkwood.