How Government, Public Sector and Not-for-profit Organisations Can Measure and Manage What Really Matters.
Burlington :
Elsevier,
2009.
1 online resource (308 pages)
Contents; Front Cover; Managing and Delivering Performance; Copyright Page; About the Author; Preface; Introduction -- Managing and Delivering Performance; Part I -- Identifying and Agreeing What Matters; Part II -- Collecting the Right Management Information; Part III -- Learning and Improving Performance; Further Reading; Index.
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A definitive, focused and practically-based strategic treatment of performance management issues for senior public sector management and their advisors.