In search of excellence the fundamentals -- IT 101--the basics for non-specialists -- The flaws of the traditional model -- Managing demand -- Managing supply -- Monitoring costs and benefits -- Financials -- Players, roles and responsibilities -- Getting started -- Case study.
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"Fifty years after the birth of corporate computing, IT today is still characterized by 50-70% project failure rates. Which is pretty scary when you come to think of it: either a goblin has cast a spell on a whole profession - or that profe.