Real pervasive chaos -- Contained passion, regrettably -- Call to order! -- People, human beings -- Process : blocking and tackling -- Partners : human beings, too -- Performance (yes, profit) -- Call to action! -- Measurements that matter -- Success and wellness -- Failure is not an option -- Success stories : real inspiration -- Afterword / Lawrence C. Marsh.
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"In his groundbreaking New York Times bestseller Built to Serve, United Supermarkets CEO Dan Sanders showed how putting profits before people encourages organizational chaos, saps motivation, stifles innovation, and undercuts competitiveness." "In this follow-up to that inspirational bestseller, Dan and coauthor Galen Walters provide the tools needed to put the people-first model to work in your company. You'll master the 4 Ps critical to long-term success: People, Process, Partners, and Performance. And you will create an organization that puts front-line people before bottom-line profits, allowing you and your organization to profit more than you ever thought possible."--Jacket.