recovering work practice and informing system design /
edited by Paul Luff, Jon Hindmarsh, Christian Heath.
New York, NY, USA :
Cambridge University Press,
2000.
xvi, 283 pages :
illustrations ;
24 cm
Includes bibliographical references (pages 262-280) and index.
Making a case / Lucy Suchman -- Design by problem-solving / Graham Button and Wes Sharrock -- Analysing cooperative work in an urban traffic control room for the design of a coordination support system / Jacques Theureau and Genevieve Filippi -- Expert systems in (inter) action / Jack Whalen and Erik Vinkhuyzen -- The critical role of workplace studies in CSCW / Kjeld Schmidt -- From individual action to collective activity and back / Yrjö Engeström -- Analysing work practice and the potential role of new technology at the International Monetary Fund / Richard H.R. Harper -- Ethnography, communication and support for design / John Huges [and others] -- Where the rubber hits the road / Bob Anderson -- Situating workplace studies within the human-computer interaction field / Liam J. Bannon -- Analysing the workplace and user requirements / Marina Jirotka and Lincoln Wallen -- Supporting interdisciplinary design / Thomas Erickson.
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This ground breaking new book brings together key researchers in Europe and the US to discuss critical issues in the study of the workplace and to outline recent developments in the field.