a complete action kit of tools & techniques for achieving profitable key supplier status /
Peter Cheverton.
2nd ed.
London :
Kogan Page,
2001.
xii, 340 pages :
illustrations ;
25 cm
Previous edition: 1999.
Includes bibliographical references and index.
CD-ROM contains: a KAM planning document and a software package for all-important key account identification and selection matrix described in Chapter 20.