Includes bibliographical references (pages 237-240) and index.
Introduction : do not pass go without reading this chapter! -- Principle 1. All generations have similar values; they just express them differently -- Principle 2. Everyone wants respect; they just don't define it the same way -- Principle 3. Trust matters -- Principle 4. People want leaders who are credible and trustworthy -- Principle 5. Organizational politics is a problem? : no matter how old (or young) you are -- Principle 6. No one really likes change -- Principle 7. Loyalty depends on the context, not on the generation -- Principle 8. It's as easy to retain a young person as an older one : if you do the right things -- Principle 9. Everyone wants to learn? : more than just about anything else -- Principle 10. Almost everyone wants a coach -- Conclusion -- Answers to a few questions -- References and suggested reading.
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"Written in a highly accessible style, this book addresses a number of generational issues. Deal provides a description of each issue, a summary of the relevant research results, a principle that can be applied to resolve (or at least mitigate) the issue, and practical advice for applying the principle in the workplace. Applying these principles will help everyone to work with, work for, attract, manage, retain, and develop leaders of all generations."--Jacket.