Includes bibliographical references (pages 185-189) and index.
Figures; 1. Introduction to Creative Problem Solving; 2. Creative Thinking Climates; 3. Creative Thinking Exercises: Part I; 4. Creative Thinking Exercises: Part II; 5. Description of the CPS Process; 6. Objective-Finding; 7. Fact-Finding; 8. Problem-Finding; 9. Idea-Finding: Individual Techniques; 10. Idea-Finding: Group Techniques; 11. Solution-Finding; 12. Acceptance-Finding; 13. Facilitating and Troubleshooting CPS Groups; Bibliography; Index.
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Creative problem solving (CPS) is a six-step process designed to help people systematically resolve nonroutine, ambiguous types of problems. Because most organizational problems tend to be nonroutine, skill in using CPS process can confer a significant competitive advantage. Creative Problem Solving gives training managers the information they need to develop and teach a course on CPS. VanGundy provides an overview of the process, elements of the creative climate needed to foster CPS and innovative thinking, creative thinking exercises designed to illustrate specific CPS principles, and easy-t.
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