Includes bibliographical references (pages 322-341) and index.
What is important in public service? -- Obeying and implementing the law -- Serving the public interest -- Taking individual responsibility -- Finding solid ground : ethical standards and reasoning -- Resolving ethical dilemmas : strategies and tactics for managers -- Understanding who and what matters : stakeholder analysis -- Designing and implementing codes -- Broadening the horizon -- Building an ethical agency -- Afterword: the job ahead.
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Since it was first published in 1991, The Ethics Challenge in Public Service has become a classic text used by public managers and in public management programs across the country. This second edition is filled with practical tools and techniques for making ethical choices in the ambiguous, pressured world of public service.
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.