Emotionalizing organizations and organizing emotions /
[Book]
edited by Barbara Sieben, Åsa Wettergren.
New York :
Palgrave Macmillan,
2010.
x, 295 pages :
illustrations ;
23 cm
Includes bibliographical references and index.
Emotion in organizations -- a critical turn / Stephen Fineman -- Beyond scripts and rules: emotion, fantasy and care in contemporary service work / Yiannis Gabriel -- Organizational conditions for postive emotions in the workplace -- the example of professional elderly care / Nicole Bornheim -- Emotions in the hiring procedure: how 'gut feelings' rationalize personnel selection decisions / Christian Imdorf -- Empowerment as interactions that generate self-confidence -- a emotion-sociological analysis of organizational empowerment / Poul Poder -- Negative acts and bullying: face-threatening acts, social bonds and social place / Charlotte Bloch -- Organizations, violations and their silencing / Helena Flam, Jeff Hearn and Wendy Parkin -- Emotions of queuing: a mirror of immigrants' social condition / Alberto Martín Pérez -- Talking (and silencing) emotions: the culture of mobilization in the Italian communist party during the 1940s / Andrea Cossu -- From bureaucratic agencies to modern service providers: the emotional consequences of the reformation of labour administration in Germany / Sylvia Terpe and Silvia Paierl -- Learning by listening: emotional reflexivity and organizational change in childcare / Debra King -- Emotional neutrality as an interactional achievement: a conversation analysis of primary care telenursing / Vesa Leppänen -- Organizational regimes of emotional conduct / Carmen Baumeler.
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A contribution to the field of research on emotions in organizations offering original pieces of research. Uniting scholars from organization and management research and sociology, it conveys insights into the multidimensional 'nature' of emotion and its appearance in organizational structures and processes.