1. On Being a Butler -- 2. Don't Impose: Respect Physical Effort -- 3. Don't Impose: Respect Mental Effort -- 4. Be Helpful -- 5. Setting Up: Understanding Users' Needs -- 6. Structuring the User Interface -- 7. Laying Out the User Interface -- 8. Architecting with the UI in Mind -- 9. Initial Development -- 10. Iterative Development: Observing Use -- 11. Conclusion.
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Written from the perspectives of both a user interface designer and a software engineer, this book demonstrates rather than just describes how to build technology that cooperates with people. It begins with a set of interaction design principles that apply to a broad range of technology, illustrating with examples from the Web, desktop software, cell phones, PDAs, cameras, voice menus, interactive TV, and more. It goes on to show how these principles are applied in practice during the development process -- when the ideal design can conflict with other engineering goals.